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常见问题

如果您的问题没有回答below, contact Patient Gateway Technical Support at 800-745-9683.

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  • 什么是Brighbeplayer下载am Generty Gate Gateway?
    • beplayer下载大众杨百翰患者门户是一个在线患者门户网站,可让患者安全地向其大规模的杨百翰提供商,要求常规任命,处方和转诊授权以及在大规模杨百伯am设施中处理的查看测试结果。
  • Logging in to Mass General Brigham Patient Gateway
  • Enrolling in Mass General Brigham Patient Gateway
    • How do I enroll in Mass General Brigham Patient Gateway?
      • If you are a new user to Patient Gateway, go to www.patientgateway.org and click“现在报名”to begin the enrollment process.
        一旦您,您的帐户将被激活:
        1. Confirm your identity
        2. 创建用户名,密码和安全问题
        3. 同意我们的条款和条件
      • Accounts for patients under the age of 18 must be associated with the account of a parent or guardian. This process cannot be completed online. See ‘Can I enroll someone other than myself?’ below for additional help.
      • If you have any trouble enrolling, please contact Technical Support for assistance using the Technical Support link on the right side of this screen.
      • 该视频带领用户通过患者网关注册过程收到激活电子邮件。
      • This video walks users who are interested in self-initiating enrollment in Patient Gateway through the enrollment process.
    • Can I enroll someone other than myself?
      • 不,请参阅“如何访问他人的患者网关帐户?”
    • How can I get access to another person’s Patient Gateway?
      • 您可以成为另一个人的患者护理代表(PCR)。成为PCR将允许您拥有访问您的信息的单个患者网关帐户以及您是PCR的任何人。
        For example, a parent may become a PCR for their child, or an adult may become a PCR for their parent. Access to a teen patient is limited.
        Note: A PCR must be at least 18 years old.
    • How do I become a Patient Care Representative (PCR)?
      • Note: A PCR must be at least 18 years old.Access to a teen patient is limited. A Patient Gateway PCR is not the same as a health care proxy.
      • 为了使患者网关PCR访问成年患者
        • If the adult patient already has their own Patient Gateway account, the patient can send you an invitation from their Patient Gateway account. Once you accept the invitation you will have access.
        • If the adult patient does not have their own Patient Gateway account:
          • 向患者询问下一个医生预约。您将需要填写并签署PCR表格。患者必须通过签署表格给予同意。然后,医生的办公室可以授予访问权限。
          • 或者,请致电800-745-9683与患者网关技术支持联系。Both the patient and the PCR must be available to give verbal consent. The request will be reviewed and if approved, access will be granted within 1 – 2 business days.
      • To get Patient Gateway PCR access to children and teens
        • 适用于0-12岁的儿童
          • 向患者询问下一个医生预约。您将需要填写并签署PCR表格。然后,医生的办公室可以授予访问权限。
          • 或者,请致电800-745-9683与患者网关技术支持联系。该请求将进行审查,如果批准,将在1 - 2个工作日内授予访问权限。
        • 对于13-17岁的儿童
          • 向患者询问下一个医生预约。您将需要填写并签署PCR表格。患者必须通过签署表格给予同意。然后,医生的办公室可以授予访问权限。
          • 或者,请致电800-745-9683与患者网关技术支持联系。Both the patient and the PCR must be available to give verbal consent. The request will be reviewed and if approved, access will be granted within 1 – 2 business days.

          If you already have a Patient Gateway account, you will continue to use the same username and password. If you do not already have a Patient Gateway account, you will be given enrollment instructions by the doctor’s office or you can select enroll now from the login page and set up your account without an activation code.
    • 我的激活代码是什么?它与我的密码或病历号码有何不同?
      • Your activation code is a temporary code that helps you create your Patient Gateway account and link your medical information to this account.
      • Your password is created by you to securely log in to Patient Gateway. If you forgot your password, click the“忘记密码?”link on the login screen.
      • Your medical record number is assigned by your doctor’s office. If you do not know this number, please contact your doctor’s office or the registration office.
    • I just completed the steps for enrolling in Patient Gateway. Now what?
      • I enrolled online
        如果您在线注册并成功完成了注册,请使用您在注册期间创建的用户名和密码登录。你们都设定了!
      • I enrolled online, but the screen says I need to wait for an email. Now what?
        如果您在线注册但未成功完成入学过程,则将您的入学请求提交给入学人员进行处理。他们可以与您联系以确认您的身份。然后,您将收到带有链接的电子邮件以完成您的入学率。这可能需要3-5个工作日。
      • I enrolled at my doctor's office
        If you enrolled at your doctor's office, check for an email or text message and complete enrollment using the link provided.
    • How do I cancel my Patient Gateway account?
      • If you would like to cancel your Patient Gateway account, contact Technical Support for assistance using the link on the right side of this screen and request your account to be removed.
  • 了解系统要求
  • 虚拟访问
    • 什么是虚拟访问?
      • Virtual visits are a way to meet online with your doctor by video. To take part in a Virtual Visit, you need a computer (with a webcam), a tablet or mobile device with the Zoom application downloaded.
        It’s as easy as 1, 2, 3 Step 1: Login, Step 2: Connect, Step 3: Start your virtual visit.
    • 在虚拟访问期间会发生什么?
      • The Mass General Brigham Virtual Visit Program will allow you to meet with your doctor or care provider through video chat on a computer or a mobile device. It is the same world-class Mass General Brigham care but from home, work, or from any other private location.
    • 谁能使用虚拟访问?
      • Contact your doctor’s office to find out if they are doing Virtual Visits.
    • How do I prepare for my Virtual Visit?
      • If this is your first Virtual Visit, you will need to download and install the Zoom video application to the computer, tablet or smartphone you want to use for your visit. You can find the application for download in the苹果商店,Google Play, or directly fromZoom.
        如果您想使用移动设备或平板电脑进行虚拟访问,请下载Mass General Brigham患者网关应用程序。beplayer下载如果您打算使用Windows或Mac计算机,请使用Chrome,Firefox或Safari浏览器在虚拟访问时登录到患者网关。
    有关虚拟访问和其他技术要求的更多信息,请单击here.
  • Viewing and paying my bills
    • Can I pay my bill using Patient Gateway?
      • 是的。如果您有一个活跃的患者网关帐户,并且您的提供商使用在线帐单,则可以在线支付账单。

    • Can I pay a bill for another patient using Patient Gateway?
      • To pay a bill for another patient using Patient Gateway, you must have been listed as the patient's guarantor on the date of the appointment. To pay an account that you are not listed as the guarantor, you can select Pay As Guest on the Patient Gateway login page to pay on an account.

    • 作为客人的薪水是多少?
      • 作为客人付款允许您在帐户上付款,而无需您登录患者网关。输入帐单帐号和计费帐户持有人的姓氏以找到帐单帐户。请在纸质声明中与计费部门客户服务编号联系以进行计费援助。

    • 如果我对账单有疑问,我会联系谁?
      • Patient Gateway Technical Support does not have access to billing information and cannot assist with billing questions. If you have billing related questions, please call the phone number on your billing statement.

        请在下面查看其他联系信息。

        beplayer下载 617-726-3884
        波士顿皮肤病学和激光中心 617-722-4100
        Boston Eye Surgery and Laser Center - Boston 508-534-7583
        Boston Eye Surgery and Laser Center - Plymouth 508-534-6027
        Boston Eye Surgery and Laser Center - Cape Cod 508-534-6027
        波士顿妇女保健公司 617-739-1151
        波士顿西部心脏病学 781-894-1199
        Cape Cod Eye Surgery and Laser Center 508-534-6027
        中心皮肤病学和审美医学 857-282-1300
        Commonwealth Obstetrics and Gynecology 855-871-7324
        Commonwealth Radiology Associates 617-726-4272
        达纳 - 法伯癌研究所 866-408-4669
        牛顿·韦尔斯利的皮肤病学顾问 617-969-0210
        Edward Busick M.D. 781-647-0855
        Essex Neurological Associates 978-532-8010
        Eye Center of the North Shore 978-599-1871
        Family Care Associates 781-235-1606
        Gastroenterology Health Care 617-969-1227
        手术PC 857-282-1100
        Howard Goldberg M.D. 781-598-4040
        克劳斯皮肤病学 781-416-3500
        Levinson-Harris Medical Group 857-282-1200
        Martin Richler M.D. 781-891-1447
        马萨诸塞州的眼睛和耳朵 617-573-3135
        Medical Associates of Greater Boston 508-820-8383
        Micro Surgical Eye Consultants 978-531-4400
        New England Ear Nose and Throat 617-910-0368
        新英格兰血液肿瘤学 617-658-6050
        新英格兰骨科专家 857-238-6367
        Newton Wellesley Eye Associates 617-964-1050x19
        牛顿·韦尔斯利皮肤病学 781-237-4827
        牛顿·韦尔斯利OB元 617-332-2345
        牛顿·韦尔斯利泌尿科PC 617-643-1700
        North End Waterfront Health Center 617-643-8800
        北岸心血管同伴 866-832-6946
        波士顿的探视顾问 800-649-0733
        骨科新英格兰 508-655-0471
        Pediatric Associates of Wellesley 781-736-0040
        栗子山的儿科健康 617-244-6000
        Plymouth Laser and Surgery Center 508-534-6027
        专业的服务 617-724-7748
        Putnoi眼保健(沃尔瑟姆) 781-894-2020
        Putnoi眼保健(韦尔斯利) 781-235-5100
        Root Family Medicine 508-465-3434
        Saltzman Urology 617-332-0116
        Sanphy Podiatry Group 781-596-0703
        Wellesley Primary Care Medicine 781-431-2345
        Wellesley Womens Care 617-965-4120
        Xuan Zhang M.D. 617-527-5528

        Note: The billing function in Mass General Brigham Patient Gateway is not available on all accounts.

  • How do I request and view an estimate?
    • What is an estimate?
      • An estimate is the predicted amount you will pay for a medical service based on what patients have been charged in the past, with or without insurance.
    • 在您的Dana Farber癌症研究所估算或要求估算时需要帮助吗?
      • If you would like to schedule an appointment, please call 877-442-3324. If you have questions about this estimate, please call financial counseling at 617-582-9820. Clickhere了解更多信息。
    • Need assistance with your Mass General Brigham Estimate or to request an estimate?
      • If you would like to schedule an appointment or request more information, please call customer service at 617-726-3884, option 2. Clickhere了解更多信息。
    • How long are estimates valid?
      • 估计有效期为90天。
    • 估计值有多准确?
      • Estimates provided are based on average patient charges for the type of service, procedure or test. It is only an estimate – your actual charges may be higher or lower than the estimate depending on various factors (e.g. general health, unforeseen complications, length of stay).
    • How are any discrepancies from the estimate handled?
      • 如果您的最终账单大于估计,则将为您提供差额。如果您的最终账单少于估计,则您的帐户将被记住。
    • 什么是分区ts HSN surcharge?
      • The Commonwealth of Massachusetts requires that a patient pay a surcharge whenever the patient liability for a visit is greater than or equal to $10,000. This surcharge percentage changes every October 1st. The surcharge is not included in this estimate and will need to be added when your account is settled. Please refer to the websiteherefor additional information and current rates.

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